[原创]搞笑版 电器售后服务4大怪招

名利电器

<p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 12pt; TEXT-ALIGN: left; mso-pagination: widow-orphan;"><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">干了好几年的电器售服工作，其间的辛酸苦辣也知有自己和同仁们才知道。对内要保证公司的利益不受到损失，要把公司当成自己的家；对外要替客户着想，要把客户当成自己的朋友，要让客户知道我们在为他考虑。当然在这样一对矛盾共同体面前，肯定还是首先保证公司的利益。做得时间长了，也得出了一些</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">秘决</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">，今天写出来大家共享，也让大家了解一下电器售服的</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">内幕</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">。大家看了以后，也就明白了</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">---</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">虽然国家的三包法出来了，但是执行起来也很难做到公平，公正。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/>1</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、十大怪招之首－－哄</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　这是第一招，是对付客户必备良药！说实在的，自己做售服已经做了多年，就明白一个道理，做售服就是为公司擦屁股。如果公司真的有钱，手里有备件，那还要售服干什么，也就没有必要去哄客户了。售服，不就是客户的机器坏了，产品质量不好，客户有意见有情绪，要找个地方维修机器，找个地方发发脾气，找个出气的地方，所以大的各公司都有一个售服部门，为的就是让大家找个出气解闷的地方。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　最头疼的就是备件往返周期太长，只要一返厂维修就是二三个月。你说，客户来找我们要自己的东西，连我们自己心里都没有一个底，面对我们忠实的客户我们能怎么说？说还没修好？都两三个月了，就是发到美国也该回来了。说修好了，可东西还没有回来。但是公司就这样，申请一个配件发到这，就像大雁南飞，一去就是大半月或几个月。就是不能马上发。没办法，当客户打电话时，只能对客户说，</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">快了，快了，再有几天就回来了！</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">，绝对说不出准确的日子，也不可能说出准确日子。然后客户再打电话，我们再说快了，最后客户打电话的次数多了，也就养成了只要客户打电话，先让客户把电话挂了再说。时间长了，大家都养成了习惯，所有客户打电话来询问自已的备件时，我们都是一句话，快了，快了，再等几天就回来了。如果是客户是亲自来维修站的话，那就好话说尽，先让客户消消气，先回家再说；真不行，等东西回来，我们马上给您修。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br style="mso-special-character: line-break;"/><br style="mso-special-character: line-break;"/></span>

电器售后服务4大怪招

<br/></p>

bzyxmsl

这些事情我也碰到过，不过没象您这样系统的分析过。。。。。高

中华影

我也是搞售后工作的,不好搞,工资一千多,都快饿死了,结定改行了,搞种植养植

nacgy

招式也不怪，这是经常碰见的经验之谈。

名利电器

<font color="#333333"><font face="Tahoma" size="2">2</font><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、第二怪招－－拖</span></font><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　在节日处销的时候小商场，为了扩大销售，对客户都承诺了三年保修。时间过得也真快，二年多了，机器的故障也多起来了。原来卖的机器中的小件有不少出了问题，而厂家规定整机保修一年，大件三年，一说收费用户就发脾气又要换</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">
        </span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">又要退的，我们这时脑袋都大。</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">
                <span lang="EN-US"><br/></span></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　要客户付钱维修，客户不愿意付款。公司又不同意免费为客户维修。这时矛盾就出来了。售服也没有权利让客户不付钱就修机器，这时我们就只好自己想办法。既然客户不同意，那我们就拖。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　有时客户可能真的不同意我们的做法，但是我们也有我们的办法。天天打电话</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">协商</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">寻求解决问题的办法；要么上门找客户非得把问题解决不可，最好搞得客户头大，也只能同意我们的方案，尽管对客户不利。说实在的，在实际工作中，</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">拖</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">还是非常有效的，大事能拖小，小事能拖没。也难怪原来在国营单位里工作事对于一些比较棘手的问题，可以不予理会，拖得时间长了，问题也就自然解决了。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/>3</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、第三怪招－－骗</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　骗，这个词不大好听，但是也只能用这个词，有时也只能算是自我保护吧，必竟人是自私的。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　因为在那个时候并不是真心想骗我们<span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">亲爱</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">的</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">上帝</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">，但是如果不这样做，那</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">&nbsp;&nbsp;<br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">损失就只能由我们自己承担了。在凡是做过电器维修的，都有过这样的经历：可能有时是自己工作时间长了，或许是自己的注意力不集中了，茫然之中拿起板不注意，立马就会看到一缕青烟升起；有时候可能是因为用力不均，造成底版断裂；还可能是因为桌面有扎物短路引起烧件。出现这种情况的时候，因为时间很短，前后也就几秒钟的时间，但是损失却很大。如果承认是自己的失误造成的，那这个损失就大了；同时公司也有规定，如果在工作中因为个人失误造成的损失，只能由个人承担；无奈之余，只能昧着良心说瞎话了，利用客户对电器的不熟悉，把责任往客户那边推。还好，大部分客户对电器产品都不熟悉，再加上客户的电器配件已经过保，多数客户也就稀里糊涂自己花钱买新的了！</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　无奈！</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span></span>

名利电器

<font color="#333333"><font face="Tahoma" size="2">4</font><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、第四怪招－－吓</span></font><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　要想吓住客户，那我们就得非常熟悉家电三包条例，因为这是我们的</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">尚方宝剑</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">。有了这个，好多用户就会认为我们所做的，都是完全按国家法律执行的，是不会欺骗他们的。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　有一次，有个客户送来机子，故障是其开机黑屏（是</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">CRT</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">连级）。电视已经用了快一年多了，但还在保修期内，由于申请</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">CRT</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">时间长，对用户说</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">CRT</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">坏，怕客户对公司产品质量不信印，不能直接更换，只能把用户说服回家在申请</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">CRT</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">。但是申请后一直没有消息。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">65</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">天的时候</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">(</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">已经超过了国家规定的</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">60</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">天的标准</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">)</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">，还得追厂家，接到赶紧换，换完就通知客户来取。客户检查后，说这个</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">CRT</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">有划伤。我说，更换的良品，国家三包法就是这样规定的</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">(</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">其他不然</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">)</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">。客户好像也懂一点三包知识，说</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">如果维修期超过</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">60</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">天，就要换新了。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">我就翻开计算机三包条例对客户说，是换，但没说一定换新。我们给你换的是良品，能够保证你正常使用。客户还想再磨，我就一本正经的对客户说，如果你对我们的处理结果不满意的话，你可以到消费者协会去投诉，这是您的权利</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">(</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">其实到消协也不会有什么结果，因为消协只是进行调解，而不是裁决，何况消协对电器三包也不是很熟悉</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">)</span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: Tahoma; mso-fareast-font-family: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">　　说实在的，我们也不大希望客户去消协，会害得我们跑来跑去。不过，客户一见我们这样说了，就真的认为法律就是这样规定的，也就认同了，拿了机器走人了。</span>

wjf3211526

我也遇到过胡搅蛮缠的客户,说机子修慢了好告到了公商所,呵呵,难呀~

川子

呵呵,有道理//

康佳工程师

楼主犯昏啊!心里不能装一点事,看人家都知道了来怎么对付你.

wzj3680

<p>路过，顶！～</p>

LXR3536

<p>这样的招其实也并不高明!你想天天就想着如何骗人如何拖,有时还和人家吵架累不累啊?心情会好吗?常年这样的工作状态和心情人都老得快些!老板给你多少薪水啊?</p>

浩XTH海

不错！人不为已，天诛地灭。

一休家电

现在售后也不好做呀，因为厂家把它当成一个盈利的产业,既得考虑厂家利益又得考虑顾客利益，难！！！！！！！！！！！！！！！！！！！